At Ultra Stream, we strive to provide our customers with the best streaming services and products. However, we understand that there may be instances where a return or refund is necessary. Please review our Return and Refund Policy below to ensure a smooth process.
1. Returns
We accept returns for eligible products under the following conditions:
The return request must be made within 7 days from the date of purchase.
The product must be unused, in its original packaging, and in resalable condition.
Any included accessories, manuals, or promotional items must also be returned.
Digital products, including subscription-based services, are generally non-refundable unless specified otherwise.
To initiate a return, please contact our customer support team at support@ultrastream.info with your order details and reason for return. Upon approval, you will receive instructions on how to return your item.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed as follows:
Refunds will be issued to the original payment method used at the time of purchase.
It may take 7 business days for the refund to be reflected in your account, depending on your bank or payment provider.
Shipping fees and handling charges are non-refundable.
In cases of defective or incorrect items, we will cover return shipping costs.
3. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund.
Subscription services can be canceled at any time, but partial or prorated refunds are not available.
4. Exchanges
If you receive a defective or damaged product, we will gladly exchange it for a new one at no extra cost. Please contact us within 7 days of receipt to arrange an exchange.
5. Non-Returnable Items
Certain items cannot be returned or refunded, including:
Digital products and software downloads
Subscription-based services (except in cases of billing errors)
Gift cards and promotional vouchers
6. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Ultra Stream Customer Support
Email: support@ultrastream.info
Thank you for choosing Ultra Stream. We appreciate your business and are committed to ensuring your satisfaction.